Privacy Policy
PRIVACY POLICY
Last Updated: August 27, 2026
1. ABOUT ASTRONAUT STICKERS
This Privacy Policy explains how Astronaut Stickers, owned and operated by Matrik Saha ("Astronaut Stickers", "we", "us", or "our"), collects, uses, stores, processes, and protects personal information when you visit or use our website:
https://astronautstikerz.in/
By accessing our website, purchasing our products, creating an account where applicable, contacting us, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
We are committed to respecting your privacy and handling your personal information responsibly and transparently.
Astronaut Stickers is an India-based online store offering physical products including:
• Stickers
• Mouse pads
• Custom-designed notebooks
• Personalized or customized merchandise
• Other physical merchandise that may be introduced from time to time
Our products may feature original artwork, memes, illustrations, designs, and pop-culture-inspired themes.
Our website is operated using Shopify as our e-commerce platform. Shopify provides infrastructure and services that enable us to operate our online store, process orders, manage checkout, and provide related e-commerce functionality. Shopify may process customer information on our behalf in accordance with its applicable privacy terms.
2. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect different categories of personal information.
2.1 INFORMATION YOU PROVIDE DIRECTLY
When you browse, place an order, contact us, or otherwise interact with our website, we may collect information such as:
Identity Information
• Full name
• First name and last name
• Billing name
• Shipping recipient name
• Other information you voluntarily provide to identify yourself
Contact Information
• Email address
• Telephone or mobile number
• Other contact information you voluntarily provide
Shipping and Address Information
When you purchase a physical product, we may collect:
• Shipping address
• Billing address
• City
• State
• Postal or PIN code
• Country
• Delivery instructions
• Recipient information
This information is necessary for fulfilling and delivering your order.
Order Information
We may collect and maintain information relating to your purchases, including:
• Products purchased
• Product quantities
• Product variants
• Customization details
• Order number
• Order date
• Order value
• Discount or promotional information
• Shipping information
• Delivery status
• Return or refund information
• Customer service communications relating to an order
3. CUSTOMIZATION AND USER-SUBMITTED CONTENT
Some products offered by Astronaut Stickers may allow customers to personalize or customize products.
If you use a customization feature, you may provide information or content necessary to create your customized product.
Depending on the feature offered, this may include:
• Names
• Text
• Artwork
• Images
• Graphics
• Designs
• Other files or information you voluntarily submit
We use customization information primarily for the purpose of producing and fulfilling the customized product you ordered.
You should not upload personal information belonging to another person unless you have the appropriate authority or permission to do so.
You should also avoid uploading sensitive personal information, government identification documents, financial information, passwords, or other information that is unnecessary for customization.
We may retain customization information for as long as reasonably necessary to:
• Complete your order
• Provide customer support
• Handle a return, replacement, or refund
• Resolve disputes
• Prevent fraud or misuse
• Meet legal or accounting requirements
• Maintain necessary business records
Where customization information is no longer reasonably required, we may delete or anonymize it, subject to our legal and operational obligations.
4. PAYMENT INFORMATION
We accept payment methods that may include:
• UPI
• Credit cards
• Debit cards
• Net banking
• Other payment methods made available through our payment providers
Payments may be processed through third-party payment service providers, including Razorpay and, where enabled on our website, Cashfree.
Payment service providers may collect and process payment-related information necessary to authorize, process, verify, secure, and complete your transaction.
Where payment processing is handled by a third-party payment provider, we do not intend to independently store complete payment-card credentials such as full card numbers on our own servers.
However, transaction records and limited payment-related information may be available to us through our payment provider or Shopify, such as:
• Transaction ID
• Payment status
• Payment method
• Amount paid
• Date and time of transaction
• Refund status
• Other information necessary for reconciliation and customer support
You should review the applicable privacy policy of the payment provider used for your transaction.
5. WHY WE COLLECT YOUR INFORMATION
We may use personal information for the following purposes.
5.1 PROCESSING AND FULFILLING ORDERS
We use your information to:
• Process your purchase
• Confirm your order
• Prepare your products
• Customize products where requested
• Process payment
• Arrange shipping
• Deliver your order
• Provide order updates
• Handle returns, replacements, and refunds
• Provide customer support
5.2 COMMUNICATING WITH YOU
We may use your contact information to communicate with you regarding:
• Order confirmations
• Payment confirmations
• Shipping updates
• Delivery information
• Refunds
• Returns
• Customer service requests
• Product or order-related issues
• Important changes to our services or policies
At present, we primarily use email and other available order-related communication channels.
If we introduce SMS, WhatsApp, or other communication channels in the future, those channels may be used for transactional communications and, where applicable, promotional communications in accordance with applicable law and your preferences.
5.3 PROVIDING CUSTOMER SUPPORT
We may use information you provide to respond to:
• Questions
• Complaints
• Product issues
• Order problems
• Refund requests
• Return requests
• Customization requests
• Other support requests
We may retain relevant communications for recordkeeping, dispute resolution, quality assurance, and customer-service purposes.
5.4 PREVENTING FRAUD AND MISUSE
We may process information to:
• Detect suspicious transactions
• Prevent payment fraud
• Prevent unauthorized purchases
• Detect abuse of promotional offers
• Investigate suspicious activity
• Protect our website and customers
• Protect our business and service providers
5.5 IMPROVING OUR WEBSITE AND PRODUCTS
We may use information about website usage and purchases to understand:
• Which products are popular
• How customers use our website
• Which pages are visited
• Which products receive attention
• Where customers encounter problems
• How we can improve our products and website
Where practical, information may be aggregated or otherwise analyzed so that it does not directly identify individual customers.
5.6 LEGAL AND REGULATORY COMPLIANCE
We may process and retain personal information when reasonably necessary to:
• Comply with applicable Indian laws
• Respond to lawful requests from government authorities
• Maintain accounting and tax records
• Meet regulatory obligations
• Establish, exercise, or defend legal claims
• Investigate suspected unlawful activity
• Enforce our terms and policies
6. LEGAL BASIS AND PERMITTED PURPOSES
We process personal information for legitimate and necessary business purposes, including:
• Fulfilling a purchase or providing a service you requested
• Processing payments
• Delivering products
• Communicating with you about your order
• Providing customer support
• Protecting our website and customers
• Preventing fraud and abuse
• Complying with applicable legal obligations
• Performing activities for which you provide consent where consent is required
• Other purposes disclosed to you at or before the time information is collected
Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by law.
You may have the right to withdraw consent for processing activities that rely specifically on your consent. Withdrawal of consent does not necessarily affect processing that is permitted or required under another legal basis.
7. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically by Shopify, our website infrastructure, or other services integrated into the store.
This may include:
• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Approximate location derived from technical information
• Referring website
• Pages visited
• Products viewed
• Date and time of visits
• Interaction with website features
• Cart and checkout activity
• Device identifiers
• Other technical or usage information
The precise information collected depends on the Shopify configuration, applications, integrations, and services active on our website.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help websites remember information about your visit.
Shopify-powered stores may use cookies and related technologies for purposes including essential website functionality, preferences, performance, analytics, security, and other functions depending on the configuration of the store and services used.
Essential Cookies
These may be necessary for:
• Shopping-cart functionality
• Checkout
• Authentication
• Security
• Fraud prevention
• Basic website operation
Functional Cookies
These may allow the website to remember:
• Preferences
• Certain selections
• Session information
• Other functionality necessary to provide a smoother shopping experience
Analytics and Performance Technologies
Where enabled, analytics technologies may help us understand:
• Website traffic
• Product views
• Customer interactions
• Website performance
• Errors and technical problems
Advertising and Marketing Technologies
If we introduce advertising or marketing integrations, those technologies may collect information about website interactions for purposes such as measuring advertising effectiveness, understanding campaigns, or providing relevant advertising.
The specific cookies and technologies used on our website may change as we add, remove, or update Shopify applications and integrations.
You can also control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, shopping cart, checkout, or other features.
9. THIRD-PARTY SERVICE PROVIDERS
We use or may use third-party companies and service providers to operate our business.
These may include:
• Shopify
• Razorpay
• Cashfree, where enabled
• India Post
• Website and application providers
• Email and communication service providers
• Analytics providers, where enabled
• Advertising providers, where enabled
• Technology and security providers
• Accounting, legal, professional, or business-service providers
These providers may receive or process personal information only to the extent reasonably necessary to provide their services, comply with law, protect their systems, or perform other permitted functions.
10. SHIPPING AND DELIVERY
We currently use India Post and/or applicable postal or delivery services to deliver physical orders.
To fulfill an order, we may provide the delivery service with information necessary to deliver your package, including:
• Recipient name
• Shipping address
• PIN code
• Phone number, where required
• Order or package information
Our current expected delivery period is approximately 5–7 days, although actual delivery times may vary due to circumstances outside our control, including postal delays, weather, holidays, incorrect addresses, operational disruptions, or other circumstances.
We do not provide shipping partners with personal information that is unnecessary for fulfilling delivery services unless required for legitimate business or legal purposes.
11. INFORMATION SHARING
We do not sell your personal information as a standalone product or business asset.
We may, however, share personal information with third parties where reasonably necessary for the purposes described in this Privacy Policy.
Payment Providers
Such as Razorpay and Cashfree where applicable. They process payment and transaction information necessary to complete your purchase.
Shopify
Shopify provides our e-commerce platform and related infrastructure.
Shipping and Delivery Providers
Such as India Post and other delivery providers that may be used to deliver your order.
Service Providers
We may use third-party service providers for:
• Website hosting and infrastructure
• Technology
• Customer support
• Communications
• Analytics
• Security
• Accounting
• Business administration
Professional Advisers
We may disclose information to lawyers, accountants, auditors, consultants, and other professional advisers where reasonably necessary for legitimate business, legal, accounting, or compliance purposes.
Government and Law Enforcement Authorities
We may disclose information where required or permitted by applicable law, including in response to lawful requests, court orders, regulatory requirements, investigations, or other legal processes.
12. BUSINESS TRANSFERS
If Astronaut Stickers is involved in a merger, acquisition, restructuring, sale of assets, financing, reorganization, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Any recipient of personal information in such circumstances will be expected to handle the information consistently with applicable legal requirements.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Fulfilling orders
• Customer support
• Returns and refunds
• Accounting and tax requirements
• Fraud prevention
• Dispute resolution
• Legal compliance
• Business recordkeeping
The specific retention period may vary depending on the type of information and the reason for which it was collected.
Some information may need to be retained for a longer period where required by applicable law.
When personal information is no longer reasonably necessary and there is no legal or legitimate reason to retain it, we may delete, anonymize, or otherwise securely dispose of it.
Third-party service providers may have their own retention periods according to their respective policies and legal obligations.
14. DATA SECURITY
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
• Secure website connections
• Access controls
• Authentication mechanisms
• Limited access to customer information
• Use of established payment providers
• Shopify's security infrastructure
• Monitoring and fraud-prevention measures
• Reasonable organizational and technical safeguards
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
If you believe your personal information or account has been compromised, please contact us as soon as reasonably possible.
15. PAYMENT SECURITY
We rely on established third-party payment providers for payment processing.
Payment providers may implement their own security controls, fraud monitoring, encryption, and payment-security standards.
We do not intentionally request that customers send complete credit-card numbers, CVV numbers, passwords, UPI PINs, banking passwords, or similar authentication credentials to us through email, social media, chat, or customer-support messages.
Never send your UPI PIN, card PIN, CVV, OTP, password, or banking credentials to Astronaut Stickers or anyone claiming to represent us.
16. YOUR RIGHTS AND CHOICES
Depending on applicable law, you may have rights relating to your personal information.
These may include rights to:
• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of information where legally applicable
• Withdraw consent where processing relies on consent
• Request information about how your personal data is processed
• Raise a complaint or grievance concerning our handling of your personal information
• Exercise other rights available under applicable data-protection laws
Some rights may be subject to legal limitations.
For example, we may need to retain certain information to comply with tax, accounting, fraud-prevention, legal, or regulatory obligations.
To exercise an applicable privacy right, please contact us using the contact information provided at the end of this Privacy Policy.
We may need to verify your identity before completing certain requests in order to protect your personal information against unauthorized access.
17. CORRECTION OF INFORMATION
If you believe information we hold about you is inaccurate or incomplete, you may contact us and request correction.
Please provide sufficient information to help us identify the relevant record and understand the correction you are requesting.
Where appropriate and legally required, we will take reasonable steps to correct inaccurate information.
18. DELETION OF INFORMATION
You may request deletion of personal information that we hold about you where applicable law provides such a right.
Deletion may not always be possible immediately or completely.
For example, we may need to retain certain information because:
• The law requires us to retain it
• It is necessary for tax or accounting records
• It is necessary to establish or defend legal claims
• It is required to resolve a dispute
• It is necessary to prevent fraud
• It is contained in legitimate business records that cannot reasonably be removed immediately
Where deletion is not possible, we may restrict further use of the information where appropriate.
19. MARKETING COMMUNICATIONS
At present, our primary communications are related to orders, purchases, customer service, and other necessary business communications.
If we introduce promotional communications, such communications may include:
• Email marketing
• SMS
• WhatsApp messages
• Promotional offers
• New product announcements
• Discounts
• Other marketing communications
Where applicable, we will provide appropriate mechanisms to opt out of promotional communications.
Please note that opting out of marketing communications does not necessarily stop essential transactional communications, such as:
• Order confirmations
• Payment notifications
• Shipping updates
• Refund information
• Security notices
• Important service communications
20. WHATSAPP AND SMS
Astronaut Stickers does not currently rely on WhatsApp or SMS as a standard promotional communication channel.
If we introduce WhatsApp or SMS communications in the future, we may use your phone number for:
• Transactional order updates
• Delivery notifications
• Customer service
• Promotional communications where permitted and appropriately consented to
Any such communications will be subject to applicable laws and the privacy policies and terms of the relevant communication provider.
21. CHILDREN'S PRIVACY
Our website and products are intended primarily for general consumers and are not specifically directed toward children.
We recommend that individuals under the age of 13 do not place orders or submit personal information through the website without appropriate parental or guardian involvement.
We do not knowingly seek to collect personal information from children under 13 for independent commercial transactions.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
Where applicable law establishes a different age threshold or imposes additional requirements concerning children's personal data, we will comply with those requirements.
22. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS
Astronaut Stickers currently primarily serves customers within India.
We may expand our services to international customers in the future.
If we begin selling internationally, personal information may be processed by service providers or systems located outside India, depending on the services used to operate the website, process payments, provide analytics, communicate with customers, or deliver orders.
Where required by applicable law, we will take appropriate steps concerning international transfers and data processing.
International customers may also be subject to additional rights or protections under the laws applicable to their jurisdiction.
We may update this Privacy Policy when international sales or related services are introduced.
23. THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites, social media platforms, payment pages, or other external services.
Those third parties operate independently from Astronaut Stickers and may have their own privacy policies, terms, and data practices.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
24. SOCIAL MEDIA
Astronaut Stickers may maintain or use social-media accounts, pages, or integrations.
If you interact with us through a social-media platform, that platform may collect and process your information independently.
Your use of social-media services is governed by the privacy policy and terms of the relevant platform.
Information that you voluntarily provide to us through social media may be used to respond to your request, provide customer service, or otherwise communicate with you.
25. USER-GENERATED CONTENT AND REVIEWS
If we allow customers to submit reviews, testimonials, photographs, comments, or other content, information contained in such submissions may be visible to other users depending on the relevant feature.
You should avoid including unnecessary personal information in publicly visible reviews or submissions.
If you submit content voluntarily, we may process it for the purposes associated with the feature through which it was submitted, subject to applicable terms.
26. INTELLECTUAL PROPERTY AND CUSTOMER-SUBMITTED DESIGNS
Where customers submit images, artwork, text, or other material for customization, customers are responsible for ensuring that they have the necessary rights or permissions to provide and use that material.
We may reject or cancel a customization request where we reasonably believe the submitted material:
• Violates applicable law
• Infringes another person's intellectual-property rights
• Contains unlawful or abusive content
• Contains unnecessary sensitive personal information
• Creates security or operational risks
This section concerns the handling of submitted content and does not replace our separate Terms and Conditions or intellectual-property policies.
27. FRAUD, SECURITY, AND ABUSE
We may process personal information to detect, investigate, and prevent:
• Fraudulent transactions
• Payment abuse
• Account abuse
• Unauthorized access
• Attempts to exploit our website
• Abuse of refunds or promotions
• Illegal activities
• Security incidents
• Other misuse of our services
We may share relevant information with payment providers, technology providers, law enforcement agencies, or other appropriate parties where reasonably necessary and legally permitted.
28. AGGREGATED AND ANONYMIZED INFORMATION
We may create aggregated, statistical, or anonymized information from data collected through our website.
Such information may be used to understand:
• Sales trends
• Product popularity
• Website performance
• Customer behavior
• Marketing performance
• Business performance
Where information has been properly anonymized so that it can no longer reasonably identify an individual, it may be used for legitimate business purposes without being treated as identifiable personal information.
29. DO NOT TRACK SIGNALS
Some web browsers offer "Do Not Track" or similar settings.
Because there is currently no universally consistent standard for responding to all such signals, our website may not respond to every browser-based Do Not Track setting.
We may update our practices as relevant technical and legal standards develop.
30. PRIVACY OF PAYMENT AND ORDER RECORDS
Even if you request deletion of certain personal information, we may retain information associated with completed transactions where necessary for:
• Accounting
• Taxation
• Refunds
• Returns
• Warranty or product issues
• Fraud prevention
• Legal compliance
• Dispute resolution
• Business recordkeeping
This means that deletion of an account or request for deletion of personal information may not necessarily result in immediate deletion of every transaction record.
31. DATA PROCESSORS AND SERVICE PROVIDERS
Where third-party service providers process personal information on our behalf, we seek to use providers appropriate for the relevant business function.
Depending on the services we use, these providers may include companies involved in:
• E-commerce infrastructure
• Payment processing
• Shipping
• Email
• Customer communication
• Analytics
• Security
• Website functionality
• Business administration
Third-party providers may process information in accordance with their own contractual arrangements, privacy policies, and legal obligations.
32. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be made because of:
• Changes in our business
• New products or services
• New payment or shipping providers
• New website functionality
• Changes in technology
• Changes in applicable law
• Changes in our data-processing practices
When we update this Privacy Policy, we will update the "Last Updated" date at the beginning of the policy.
If changes are material, we may provide additional notice where appropriate or required by applicable law.
We encourage you to review this Privacy Policy periodically.
33. SEVERABILITY
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions of this Privacy Policy shall continue to apply to the extent permitted by law.
34. GOVERNING LAW
This Privacy Policy is intended to operate in accordance with the laws of India.
Subject to applicable law, matters relating to this Privacy Policy and our processing of personal information shall be governed by the applicable laws and regulations of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts or authorities having jurisdiction over the relevant matter.
35. CONTACT US
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle personal information, please contact us.
Astronaut Stickers
Owner: Matrik Saha
Business Address:
24/37 AKM Road
Kolkata, West Bengal – 700090
India
Website:
https://astronautstikerz.in/
Privacy Contact Email:
matriksaha123@gmail.com
For privacy requests, please include enough information for us to understand your request and, where necessary, verify your identity.
36. GRIEVANCE AND PRIVACY REQUESTS
If you have a concern about our handling of your personal information, you may first contact us using the email address above.
We will review the request and take appropriate action in accordance with applicable law.
Where applicable law provides specific timelines, procedures, or escalation mechanisms for privacy requests or grievances, we will follow those requirements.
37. ACKNOWLEDGEMENT
By using the Astronaut Stickers website and providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires consent for a particular processing activity, consent will be obtained through the appropriate mechanism.
This Privacy Policy should be read together with our other applicable website policies, including our Terms and Conditions and Return/Refund Policy.
Astronaut Stickers
Owned and operated by Matrik Saha
24/37 AKM Road, Kolkata, West Bengal – 700090, India
Last Updated: August 27, 2026